We hope that you will find the answers to your questions among those frequently asked by our customers. Please look through the F.A.Q.s listed on this page and if you don't find the answer to your question or if there is anything else that we can assist you,

please contact us or Call us at (407)201-3923


1. WHERE DO I GET A CLAIM NUMBER?
2. ARE YOU OPEN SATURDAY?
3.IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
4. CAN YOU MATCH THE PAINT COLOR?
5. CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?
6. HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
7. CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?
8. HOW CAN I GET A RENTAL CAR?
9. HOW WILL I KNOW WHEN MY CAR IS DONE?
10. IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
11. DO I HAVE TO PAY A DEDUCTIBLE?
12. WHO DO I PAY MY DEDUCTIBLE TO?
13. WHAT FORMS OF PAYMENT DO YOU ACCEPT?
14. WHAT ARE BETTERMENT CHARGES?

1. WHERE DO I GET A CLAIM NUMBER?

A. Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, Kissimmee Collision Center. Paint will do the rest.

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2. ARE YOU OPEN SATURDAY?

A. Our office is open on Sat by appointment only.

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3.IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?

A. No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

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4. CAN YOU MATCH THE PAINT COLOR?

A. Kissimmee Collision Center has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

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5. CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?

A. Yes. Just let someone in our office staff know what other work you would like done so that he or she can make the necessary arrangements.

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6. HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?

A. You will be given an estimate of the time it will take to complete the repairs to your vehicle.

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7. CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?

A. Absolutely, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service.

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8. HOW CAN I GET A RENTAL CAR?

A. If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

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9. HOW WILL I KNOW WHEN MY CAR IS DONE?

A. You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

10. IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?

A. Yes. Kissimmee Collision Center. Guarantees all repairs with a Lifetime Warranty.

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11. DO I HAVE TO PAY A DEDUCTIBLE?

A. The amount of deductible that you will be responsible for is determined by your insurance policy. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he/she can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

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12. WHO DO I PAY MY DEDUCTIBLE TO?

A. If your deductible is not waived, it will be your responsibility to pay Kissimmee Collision Center. When you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

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13. WHAT FORMS OF PAYMENT DO YOU ACCEPT?

A. The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, Master Card & Discover. We also accept bank certified checks, Ins. Checks or Bank money orders and cash.

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14. WHAT ARE BETTERMENT CHARGES?

A. Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

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